Online Consultation & Telemedicine

Your care journey starts before the flight. EastwardWell's online services connect overseas clients with Chengdu's medical resources remotely — so decisions, plans and paperwork are ready before you arrive.

What we coordinate

Pre-arrival video consultation — talk with coordinators and, where appropriate, clinicians before committing to travel.
Remote multi-disciplinary team (MDT) consultation — specialist case review across departments for second opinions.
Digital health records & herbal delivery guidance — structured records and formula guidance that travel with you.
Inbound medical travel evaluation & scheduling — feasibility review, appointment booking and itinerary planning.

How it works

Submit your questions and basic situation through the consultation form.
Records are organized and translated; a video consultation is scheduled.
An MDT review is arranged for complex cases where useful.
You receive a written plan with transparent pricing.
Appointments, reception and companion care are confirmed for your inbound trip.

Good to know

Does an online consultation replace a visit?

No — it prepares one. Final diagnosis and treatment always rest with licensed clinicians in person.

Which languages are supported?

Consultations are coordinated bilingually in English and Chinese.

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Last updated: 2026-09-12