How It Works & Guarantees

Five Steps, Fully Supported

Every EastwardWell journey follows a standardized five-step process, designed so overseas clients always know what happens next.

The five steps

1. Online consultation — tell us your goals through the form, WhatsApp or a video call.
2. Custom planning — a written plan with services, schedule and itemized transparent pricing.
3. Order confirmation — everything is locked in writing before any payment or travel.
4. Inbound reception & companion care — visa support advice, airport pickup, bilingual accompaniment at every appointment.
5. Post-departure follow-up — reports, aftercare and CRM-backed tracking after you return home.

Bilingual service & companion care — professional medical translation accompanies you, so communication is never a barrier.
Transparent pricing — clearly marked prices, no hidden charges, no forced shopping.
Privacy & compliance — health and personal data are handled with GDPR-aligned standards and medical data privacy discipline.
Refund & insurance notes — refund and change policies are stated in every confirmed plan, with guidance on travel and medical insurance.

Last updated: 2026-09-12